Responsible Gambling Policy
We are committed to supporting safer gambling and helping players stay in control. Your safety matters, so we encourage you to set clear boundaries, keep play within your budget and take a break whenever you need one. Gambling should remain a form of entertainment, not a way to make money or manage financial pressures.
How we support player safety
We expect players to be at least 18 and to follow our Terms of Service. We take responsible gambling seriously and encourage you to use available account controls. If you are unsure which tools are available, contact our support team. Support is available 24/7 through the on-site contact form.
Activity-control tools
Limits and account breaks can help you manage how much time and money you spend. Ask support about the controls available on your account, including deposit limits, loss limits, time limits and self-exclusion. Check any setting carefully before confirming it, including when it takes effect and whether a change can be reversed or delayed.
Deposit and loss limits
A deposit limit can help you set a maximum amount to add to your account over a daily or weekly period. A loss limit can help you decide in advance how much you are prepared to lose over a set period. Choose amounts that fit your personal budget, and do not increase them to try to recover losses.
Time limits and account breaks
Set a clear session length and take regular breaks. If you want more time away, ask about taking an account break. Self-exclusion is a longer-term option for stopping access to gambling. Contact support to ask how to arrange it and what the process involves.
Signs you may need a break
Consider stepping away if you are spending more time or money than planned, chasing losses, hiding your gambling, borrowing to continue or feeling that gambling is affecting your work, relationships or wellbeing. These signs are a reason to pause and seek support, not a diagnosis.
Tips for keeping control
- Decide on a time and spending limit before you start.
- Only use money you can afford to lose, and do not borrow to gamble.
- Take breaks and avoid gambling when upset, tired or under the influence of alcohol.
- Do not treat gambling as a source of income or a way to solve money problems.
- If your limits are difficult to keep, stop and speak to someone you trust.
Professional help and support
If gambling is causing concern, consider speaking with a qualified professional or contacting a support organisation such as GamCare. You can also seek help through NHS services. Support is available for people affected by someone else’s gambling too. If you feel at immediate risk, contact emergency services.