Need help? Our support team is ready to assist with questions, account-related issues, technical concerns and general feedback. Contact us for help with deposits, withdrawals, identity verification or promotion queries. We aim to respond promptly and can guide you through account changes, bonus questions and device compatibility. Live chat is the quickest option for urgent issues. Our team typically replies to emails within 24 hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; account, deposits, withdrawals) |
| General enquiries | [email protected] (general questions, verification; responses usually within 24 hours) |
| Affiliate enquiries | [email protected] (partner programmes; response within 48 hours) |
| Phone | +44 20 7946 3812 (Mon-Fri 09:00-18:00; callbacks on request) |
| Working hours | Email 24/7, Phone Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any case requiring documents or explanation. When contacting us, use [email protected], include a clear subject line and your current contact details, and attach any relevant files. Providing full information helps us respond faster and avoids delays in resolving your request.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Quick issues are usually resolved during the first reply; requests requiring identity checks, payment investigations or specialist review may take longer depending on their nature. If more time is needed we will keep you updated via your registered email and account messages, with an expected timeline provided when available.
Feedback
We would welcome your feedback, suggestions or ideas for improving the site. Tell us what works, what needs attention and any features you’d like to see - we review every message carefully and use your input to improve promotions, game selection and site features. Send your thoughts via the contact form or [email protected].